M99 Casino Terms & Conditions

1. General terms and eligibility

These Terms and Conditions form a legal agreement between you and M99 Casino in relation to your use of the website and its related services. They apply to website visitors, registered account holders and anyone who accesses games, payment functions, promotions or other available features. If you do not accept these terms, you should not register, deposit funds or use the services.

You must be legally entitled to use online gambling services in the place where you are located. You are responsible for checking the laws that apply to you before opening an account or playing. M99 Casino does not suggest that its services are available in every location. Access may be restricted where online gambling is prohibited or where the services cannot lawfully be offered.

• You must meet the minimum legal gambling age that applies to you and must never allow a person under that age to use your account.
• You must provide accurate, current and complete information when registering and whenever information changes.
• You may only hold an account for yourself and may not create or use an account on behalf of another person.
• You must keep your login details confidential and take reasonable steps to prevent unauthorised access.
• You must not use the website for unlawful activity, fraud, money laundering, cheating or any other improper purpose.
• You must not use software, devices or methods intended to interfere with the website, games, payment systems or other users.

Registration details may be checked before an account is approved or at any later stage. M99 Casino may request documents or other information to verify identity, age, location, payment ownership or the source of funds. Verification information must be genuine, readable and provided within a reasonable period. If requested information is not supplied, an account may be restricted while checks are completed.

Account security and personal responsibility

You are responsible for activity carried out through your account unless you have promptly reported suspected unauthorised access. Do not share your password, payment details or verification information with another person. If you believe your account has been compromised, stop using it and follow the available account support process. You should also use a strong, unique password and log out when accessing the website on a shared device.

Only one account may be used by each player unless M99 Casino expressly permits otherwise. Duplicate, misleading or linked accounts may be reviewed and may be closed where appropriate. Where an account is closed because of a breach, related accounts or transactions may also be reviewed. Any action taken will depend on the circumstances and applicable legal requirements.

2. Deposits, withdrawals and account balances

Payment methods shown on the website may vary according to location, account status, availability and other operational factors. You may only use a payment method that belongs to you or that you are authorised to use. Payments made by another person may be refused, returned or subject to additional checks. You should review the transaction information shown before confirming a deposit or withdrawal.

You are responsible for checking that the amount entered is correct. A confirmed transaction may not always be reversible. M99 Casino may delay, reject or cancel a transaction where there is a technical issue, a security concern, a legal requirement, a payment-provider restriction or a problem with the information supplied. Further verification may be required before funds can be released.

• You must not use the account to deposit or withdraw funds for another person.
• You must not use the services to transfer funds between players or to disguise the source of money.
• You should make sure that your bank, card provider or payment service permits the type of transaction being attempted.
• Any fees, currency conversion costs or charges applied by a bank or payment provider are generally your responsibility.
• You should report an unrecognised transaction as soon as possible through the available support process.
• A withdrawal may be reviewed against account, identity, payment and responsible gambling requirements before processing.

The balance displayed in your account is not a bank account or deposit-taking service. Funds should only be used for the purposes permitted by these terms and the website. If a payment is reversed, charged back or found to be unauthorised, the related amount may be removed from your balance and the account may be restricted while the matter is investigated.

Errors and incorrect balances

The website may occasionally contain a technical, pricing or display error. If a game, account balance, transaction or result has been affected by an obvious error, M99 Casino may correct the error and take reasonable steps to restore the position that would have applied without it. You must not knowingly take advantage of an error. If you receive funds or credits in error, do not use them and notify M99 Casino through the available support channel.

Game results are determined by the relevant game system and recorded information. Where there is a disagreement about a result or transaction, the applicable system records will be considered together with the information available from the account and payment provider. Nothing in these terms removes rights that cannot lawfully be excluded under Australian consumer law.

3. Games, promotions and responsible gambling

Each game may have its own instructions, rules, payout information and technical requirements. You should read the information provided for a game before placing a wager. A displayed result, settlement or account update may be affected by maintenance, communication failure or other technical conditions. If a game is interrupted, follow the instructions provided on the website and avoid placing additional wagers until the issue is resolved.

Promotions, bonuses and promotional campaigns are subject to the specific terms displayed with the offer. Those terms may include eligibility criteria, claim requirements, expiry conditions, wagering rules, game restrictions, maximum values and other limitations. The promotion-specific terms apply in addition to these Terms and Conditions. If there is an inconsistency, the specific promotional terms will generally apply to that promotion.

• Only eligible accounts may participate in an offer.
• A promotion must not be used in a way that manipulates, abuses or unfairly exploits its intended purpose.
• M99 Casino may refuse or withdraw a promotion where eligibility, identity or account information cannot be verified.
• A promotion may be changed, suspended or withdrawn where required by law, technical conditions or operational circumstances.
• You should check the full offer conditions before opting in, depositing or placing a wager.
• Promotional credits may not have the same withdrawal conditions as cash funds.

Responsible gambling

Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Only gamble with money you can afford to lose, set a personal budget and take regular breaks. Never chase losses, borrow money to gamble or continue playing because you feel pressure to recover previous losses. If gambling is affecting your finances, relationships, work or wellbeing, stop and seek appropriate support.

Available account controls may include deposit limits, time reminders, temporary breaks, activity reviews or self-exclusion options. The controls offered, their operation and any waiting or cooling-off periods will be explained when you request them. A self-exclusion or account closure request should be treated seriously. You must not attempt to open another account or use another person's account during a self-exclusion period.

M99 Casino may apply additional safeguards where activity suggests a risk to player wellbeing, account security or legal compliance. This may include contacting you, asking questions, applying restrictions or closing an account. These measures are intended to support safer use and do not guarantee that gambling-related harm will not occur.

4. Website use, privacy, suspension and changes

You may use the website only for lawful personal purposes. Website text, graphics, logos, software, game content and other materials may be protected by intellectual property rights. Unless permission is given, you must not copy, reproduce, publish, sell, modify, reverse engineer or commercially exploit any part of the website. You must also not use automated tools to collect content or interfere with normal website operation.

The website may be unavailable from time to time because of maintenance, upgrades, faults, internet issues, payment-provider problems or circumstances outside reasonable control. M99 Casino will aim to maintain reliable services, but continuous availability cannot be guaranteed. You are responsible for your own device, internet connection, security software and any charges imposed by your service provider.

Suspension and account closure

An account may be suspended, restricted or closed where there is a suspected breach of these terms, inaccurate information, suspected fraud, payment irregularity, identity concern, responsible gambling concern, legal requirement or technical reason. An account may also be closed at your request, subject to any necessary checks and outstanding transactions. M99 Casino may explain the general reason for an action where it is lawful and appropriate to do so, but some details may need to remain confidential.

When an account is closed, you must stop using the services and must not attempt to bypass the closure by creating or using another account. Any remaining balance will be handled after applicable checks, deductions, reversals or legal obligations have been considered. Funds connected with fraud, unlawful activity or a breach may be withheld or dealt with as permitted by law.

Privacy, complaints and updates

Personal information is handled in accordance with the M99 Casino Privacy Policy. The Privacy Policy explains what information may be collected, why it is used, how it may be protected and the circumstances in which it may be shared. By using the website, you acknowledge that information may be processed for account administration, verification, payments, security, responsible gambling, legal compliance and service improvement.

If you have a question, transaction concern or complaint, please use the support or contact options made available on the website. Provide enough information for the matter to be identified, including relevant account or transaction details where appropriate, but do not send your password. Complaints will be reviewed using the information available, and further details may be requested before a response can be provided.

These terms may be updated when services, laws, technology or business practices change. The current version published on the website applies from the date shown or, where no date is shown, from publication. You should review the terms regularly. Continued use of the website after an update indicates acceptance of the revised terms. If you do not agree with a change, you should stop using the services and follow the available account closure process.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law. These terms are not intended to exclude, restrict or replace any consumer guarantee, right or remedy that cannot legally be excluded under applicable Australian law. Questions about these Terms and Conditions should be directed through the support options displayed on the M99 Casino website.