Responsible Gaming

Our approach to responsible gambling

Responsible gambling means staying in control of how you play, how much you spend and how much time you spend gambling. It also means understanding that casino games are based on chance and that outcomes cannot be predicted or controlled. No strategy can guarantee a win, and past results do not influence future results.

M99 Casino provides this information to help players in Australia make careful choices. Before you play, consider whether gambling fits comfortably within your budget and your daily life. Only use money that you can afford to lose after essential costs, household commitments and other financial responsibilities have been covered.

Gambling should not interfere with work, study, relationships, sleep or other activities that are important to you. Taking regular breaks can help you keep your play in perspective. If gambling stops feeling like entertainment or begins to cause stress, it is important to pause and consider getting support.

Important principles

• Gamble for entertainment, not as a source of income.
• Set a spending limit before you begin and stay within it.
• Set a time limit and take regular breaks.
• Do not chase losses by increasing bets or playing for longer.
• Never gamble with money needed for rent, bills, food, savings or other essentials.
• Avoid gambling when you are upset, tired, under pressure or affected by alcohol or other substances.
• Keep your gambling activity private from children and protect access to your account.
• Ask for help early if gambling is becoming difficult to control.

Plan your play before you start

A plan can make it easier to keep gambling within safe and affordable boundaries. Decide in advance how much money and time you are prepared to use. Treat that amount as a leisure expense rather than money that may be recovered through winning. Once your planned amount or time has been reached, stop playing, whether you are ahead or behind.

It can help to keep a simple record of deposits, bets, wins, losses and the time spent playing. Looking at your activity over a longer period may give you a clearer view of your gambling than focusing on individual sessions. Avoid making decisions based on the belief that a win is due or that a loss must soon be recovered.

Safer gambling habits

1. Set a realistic budget using only disposable funds.
2. Choose a session length before opening a game.
3. Take a break when the planned session ends.
4. Do not borrow money, use credit for gambling or sell possessions to continue playing.
5. Do not increase your stake simply because you have lost.
6. Do not gamble to celebrate, escape problems or change your mood.
7. Review your gambling regularly and be honest about its effect on your finances and wellbeing.

If account tools are available, you may be able to use features such as deposit limits, spending controls, time reminders, reality checks, temporary breaks or account restrictions. The options available can depend on the website, account status and applicable requirements. Read the information shown with each control carefully and choose settings that reflect your circumstances.

A limit is most useful when it is set before a gambling session begins. Do not reduce or remove a limit simply because you want to continue playing. If you find yourself looking for ways around your own controls, stop gambling and seek support.

Recognising when gambling may be a problem

Problem gambling can develop gradually. You do not need to wait for a major financial loss before taking action. A concern may exist when gambling is difficult to control, takes priority over other responsibilities or continues despite negative effects. You may also notice changes in your mood, relationships, work or spending habits.

Possible warning signs

• Thinking about gambling frequently or feeling restless when not playing.
• Gambling for longer than intended or spending more than planned.
• Trying unsuccessfully to cut back, stop or take a break.
• Chasing losses or believing that a large win will solve financial difficulties.
• Borrowing money, using credit or selling belongings to fund gambling.
• Hiding gambling activity, losses or transactions from family or friends.
• Feeling guilty, anxious, irritable or low after gambling.
• Missing work, study, appointments or social activities because of gambling.
• Arguing with people close to you about gambling or money.
• Using gambling to cope with stress, loneliness, sadness or other difficult feelings.

If any of these signs sound familiar, consider stopping play immediately. You may wish to close the gambling session, use any available break or restriction option and speak with someone you trust. Avoid trying to solve gambling-related financial problems by gambling more, as this can increase the difficulty and the amount at risk.

You are not required to manage the situation alone. Support can help you understand your gambling, create a plan and deal with financial or emotional effects. Asking for help early is a practical step and is not a sign of failure.

Taking a break and finding support

If you want to stop or reduce gambling, begin by taking a clear break from play. Sign out, avoid gambling content and remove easy access to funds that could be used impulsively. Consider telling a trusted person about your decision so they can provide encouragement and help you stay accountable.

Where the website provides them, account restrictions or self-exclusion options can help prevent access for a chosen period or until further review. Read the terms of any restriction before confirming it, including how it affects access to the account and whether it can be changed. If you need help understanding an available option, use the support channel provided on the website.

Support is available

Players in Australia can seek confidential help from a recognised gambling support service in their state or territory. These services may provide counselling, information, financial guidance and support for family members or friends affected by someone else's gambling. You can also speak with a qualified health professional or a trusted person in your community.

If gambling has caused debt or money concerns, consider contacting a free financial counselling service or an appropriate community organisation. Do not ignore bills, loan notices or other financial communications. A qualified adviser may help you understand your options and plan practical next steps.

If you feel at immediate risk of harming yourself or someone else, or you are facing an emergency, contact emergency services or seek urgent help in your area. Your safety comes first.

Questions about your account

For questions about responsible gambling settings, account access or available restrictions, use the support option displayed on the M99 Casino website. Do not provide more personal or financial information than is necessary for your request, and review the site's privacy information before submitting any details.

Responsible gambling is an ongoing choice. Review your limits regularly, take breaks when needed and act early if gambling no longer feels affordable or enjoyable. By planning ahead and seeking support when necessary, you can make safer decisions about whether and how to play.