Privacy Policy

Information we collect

When you use M99 Casino, we may collect information that is needed to create and operate your account, provide services, meet responsible business requirements and support a safe gaming environment. The information collected depends on how you use the website and the services available to you.

Account and identity information

This may include your name, date of birth, contact details, login information, account preferences and other details you provide when registering or updating an account. We may also collect information needed to confirm that an account belongs to the person using it and that the person is permitted to use the service.

Verification and compliance information

To help prevent fraud, misuse and unauthorised access, we may request identity or age verification documents and information connected with account checks. This can include copies or details from identification documents, information about the source or ownership of funds where appropriate, and records of checks carried out on an account. These checks help us operate the website responsibly and meet applicable legal and operational obligations.

Payment and transaction information

We may handle information about deposits, withdrawals, wagers, account balances, payment methods and other transactions. Payment details may be processed through payment providers or other service providers. We only use this information for purposes such as processing transactions, preventing payment abuse, resolving disputes, maintaining accurate records and providing account support.

Device, usage and technical information

When you visit or use the website, we may receive technical information such as your IP address, browser type, operating system, device details, language settings, pages visited, approximate location information and information about how you interact with the website. We may also record login activity, security events and other usage information to help maintain website performance and protect accounts.

How we use your information

We use personal information only for legitimate business, service, security and compliance purposes. The main reasons we may use your information include:

• Creating, maintaining and administering your account.
• Providing access to gaming, payment and other website features.
• Processing deposits, withdrawals and other account transactions.
• Confirming your identity, age and account information.
• Carrying out anti-fraud, security, risk and responsible gaming checks.
• Responding to questions, requests, complaints and support enquiries.
• Keeping the website reliable, secure and suitable for users.
• Understanding website use so that features, content and performance can be improved.
• Sending service messages about your account, transactions, security or important changes.
• Sending marketing communications where you have provided consent or where otherwise permitted.

Some information is collected automatically when you use the website. This helps us identify technical problems, detect unusual activity, remember selected settings and understand general usage patterns. Automated tools may be used to help identify security or fraud risks, but additional review may be carried out where appropriate.

Sharing information with service providers

We may share relevant information with trusted service providers that help operate the website. These providers may support payment processing, identity and verification checks, fraud prevention, information technology, website hosting, customer support, communications or security monitoring. They should receive only the information needed for their role and are expected to handle it securely and in accordance with applicable requirements.

Information may also be disclosed where necessary to protect players, the website or other people, to investigate suspected fraud or misuse, to enforce applicable terms, or to comply with a valid legal or official request. We do not use personal information for unrelated purposes without a suitable reason or permission where permission is required.

Security of your information

Reasonable technical and organisational measures are used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. No online service can guarantee complete security, so players should use a strong password, keep login details confidential and notify support if they suspect that an account or device has been accessed without permission.

Cookies, storage and retention

Cookies and similar technologies

M99 Casino may use cookies and similar technologies to keep the website working, remember preferences, support account functions, improve performance, understand website traffic and help protect against suspicious activity. Some cookies are necessary for core features, while others may help with analytics, personalisation or marketing.

You can manage or delete cookies through the settings in your web browser. If you block or remove certain cookies, some website features may not work as intended, and you may need to enter information or set preferences again. Browser settings can usually allow you to accept all cookies, reject some types or receive a notification before a cookie is stored.

Storage and retention

Personal information is kept for as long as it is reasonably needed for the purposes described in this policy, including account administration, security, dispute handling and service improvement. Some records must be kept for a period required by law even after an account is closed. This can include account, identity, payment, transaction and security records. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of.

Closing an account does not necessarily result in the immediate removal of every record connected with it. We may retain limited information where it is needed to meet legal or security requirements, prevent repeat misuse, resolve a dispute or establish, exercise or defend a legal claim.

Your privacy choices and data rights

Depending on the circumstances and applicable requirements, you may have rights relating to the personal information held about you. You can contact us to ask about the information connected with your account and to request that it is handled appropriately.

Requests you can make

• Access a copy of personal information held about you.
• Correct information that is inaccurate, incomplete or out of date.
• Request deletion of your personal information where it is no longer needed and there is no overriding reason to retain it.
• Withdraw consent to marketing communications at any time.
• Ask questions about how your information is collected, used or shared.
• Raise a concern about the way your personal information has been handled.

To exercise these rights or make a privacy request, email support@m99casino.wtf. Please describe your request clearly and provide enough information for us to identify the relevant account or records. We may need to verify your identity before responding, especially where a request involves access, correction or deletion of account information. This helps protect personal information from unauthorised disclosure.

If you withdraw consent to marketing, we will update your preferences within a reasonable period. You may continue to receive essential service or transactional messages, such as account, security or payment communications, because these are not marketing messages and may be necessary to provide the service.

A request to delete information may be limited where records must be retained for a period required by law, where information is needed to prevent fraud or misuse, or where it is necessary to resolve a dispute or protect legal rights. If a request cannot be completed in full, we will explain the general reason where appropriate.

Changes to this policy

This Privacy Policy may be updated when our services, technology, practices or legal obligations change. The latest version published on the website will apply from its stated update date. Players should review this page from time to time so they remain informed about how personal information is handled.